Troubleshooting Guide
   
 









Nine Stars Touchless Lids Troubleshooting Guide
TROUBLESHOOTING GUIDE
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Infrared Trash Can Lids
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PROBLEM:
 
Lid does not open
 
Solution
Place the power swith in the "I" position and be sure batteries are placed correctly
Remove batteries for 24 hours to reset sensor
Wipe the sensor with a dry cloth
Press the “close” button to reset the trash can
 
Lid does not close - Indicator light is a
constant green
 
Solution
Check to see if there are any objects within the sensor area. If so remove them
If something is blocking the lid from closing, remove the item and press the
“close” button to reset your trash can
 
Lid opens slowly and Indicator light is
yellow or Indicator light flashes Yellow
 
Solution
Battery power is low. Replace batteries
 
If these solutions do not correct the problem you may need a new lid
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HOW TO CLAIM WARRANTY
 
If your trashcan is still not working properly and you feel you are entitled
to Warranty Benefits, please make sure of the following, before logging a claim:  
 
1. Your Trash can must not be older than 1 year 
2. You must have Copy of Proof of Purchase
3. or have sent in Warranty Card
 
If you cannot meet the above requirements – your chances to obtain Warranty
relief is minimal. 
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For additional questions and to order replacement lids and accessories,
please visit, call, or email TrashcansUnlimited.com 800 279 3615
 
 
 

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